Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Refunds (if applicable)
If your order is not received within the shipping timeframe (15 Business Days) (A Business Day is Monday to Friday) we will send you a reshipment of your order free of charge. We kindly ask all our customers to please allow 5 to 10 business days for their order to be delivered and if they are still waiting after 15 business days for delivery we will reship their order no questions asked as per our terms and conditions. We are confident you will have received your order by then as reshipments are quite rare.
USPS now wishes to inform its partners of the following temporary changes:
1. USPS can no longer maintain service delivery standards (i.e., on-time delivery, quality of service link measurement to terminal dues, parcel performance measurement, tracked letter-post performance metrics, EMS service performance, and other related parameters for measuring quality), applicable under the UPU provisions. Consequently, USPS is declaring a situation of force majeure in relation to any such standards, including the quality link to remuneration (suspension of Pay-for-Performance penalties has been unanimously agreed by the EMS Cooperative).
2. USPS is honoring the requests of Union member countries whose designated operators have formally requested, via EmIS, that mail dispatches to their countries be halted. Starting from 3 April 2020, USPS has taken appropriate measures within its networks to comply with these requests. USPS is therefore declaring, with immediate effect, a situation of force majeure in respect of mail dispatches to the countries concerned, and ceasing to accept letter-post, parcel-post, and EMS items destined for those Union member countries until they indicate they have reopened their networks and are able to accept international mail.
3. Owing to the suspension of many flights and the resulting reduction in transport capacity, USPS is now limited in its ability to send outbound mail (letter-post, parcel-post, and EMS items) to some Union member countries. As a result, it is declaring a situation of force majeure, with immediate effect, and ceasing to accept US-origin letter-post, parcel-post, and EMS items destined for the Union member countries concerned until sufficient transport capacity becomes available. Designated operators are advised to consult the following web page for USPS’s most recent listing of the destinations impacted: about.usps.com/newsroom/service-alerts/international/welcome.htm.
4. As a result of the decreasing transport capacity and the resultant tonnage of delayed volumes backlogged at its offices of exchange, USPS is not in a position to offer transit services at this time.
5. USPS has changed its traditional procedures for international mail requiring signature. In lieu of asking the recipient to provide a signature, USPS delivery staff have been requested to maintain a safe distance and ask the recipient for their first initial and family name. This information (along with delivery agent details) is entered into the mobile delivery device. USPS therefore declares a force majeure situation in respect of the applicable UPU provisions regarding the capture of signatures on international mail items.
Designated operators able to obtain air transport to these airport destinations should continue dispatching their mail to any of the five USPS air offices of exchange.
Those designated operators seeking to dispatch their priority (A-class) and S.A.L. (B-class) mails via sea transportation are asked to first consult with USPS ([email protected]) on what would be involved in setting up “door-to-door” arrangements for the transfer of their mails from the US maritime port of entry to one of the appropriate five USPS offices of exchange. The USPS Maritime Foreign Exchange Center (USJECA) is only equipped to handle acceptance of surface/economy (C-class) mail under agreements established bilaterally with its partners in 2019 or earlier.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].